Frequently Asked Questions
ABOUT INFRARED THERAPY
The Infrared Saunas
What is an Infrared Sauna? Are they safe?
Do I need to arrive early for my session?
Yes, we appreciate it if you can arrive 5-10 mins before your scheduled session. We need a small amount of time between sessions to clean the rooms and setup for the next session so we ask that you exit your room when your session is complete. You’re more than welcome to spend some time in our lounge area after this!
How long is a sweat session?
All of our sessions run for 45 minutes.
Are the Infrared Sauna rooms private?
Yes, all are private. We have three saunas. Two of them have space for two people, so if you choose you can always bring a friend.
Who should be careful when using Infrared Saunas?
How are the sauna cabins cleaned?
Our saunas are cleaned in between each session with natural cleaning products. Other benefits of infrared heat is that it is a natural disinfectant and kills 99% of bacteria, meaning the saunas are a naturally clean environment.
How often should I use an Infrared Sauna?
The frequency of use does depend on what you wish to achieve from using our saunas, they can be used daily however we generally recommend visiting us 1-3 times a week.
Preparing for your session
What should I wear to the session?
Our saunas are completely private so you can wear whatever you feel most comfortable in. Most people just wear a towel while in the sauna however you can wear underwear or bathers if you prefer.
Do I need to bring anything with me?
Just yourself and a comfortable change of clothes! We provide a towel and a bathrobe for use during your session. Extra towels can be hired for $2 each. You can also choose to relax in our lounge before and after your session where you will find complimentary water and tea.
What should I refrain from?
We ask that you do not bring any plastic water bottles into the sauna rooms, there is filtered water provided in each of our sauna rooms for your convenience. In order to achieve the best results from your sauna experience we ask that you do not apply any skin products, lotions and oils, to your skin before your session.
What should I do during my session?
Your time in the sauna is a time for you to focus on you, you can simply relax and listen to music, or you can utilise the entertainment features provided. Our sauna rooms include in-built entertainment features such as Netflix, Spotify, and social media access.
Our Studio
Do you have shower facilities?
Yes we do! We have two showers available for you to use after your session if you need to head off straight away. The use of our shower facilities is included in all our packages. A towel and bathrobe are also included in your booking, extra towels can be hired for $2 each. For more information on our packages click here.
Booking Online
How do I book a session?
All our sessions are booked through our online booking system, which you can access on our Book Now page. If you have any questions while completing your booking please get in touch.
Do you have a cancellation policy?
Once purchased a session is non-refundable, however your credit remains valid for 6 months from the date of purchase. If you need to cancel please do so by logging into your Mindbody account, or by contacting us directly by phone on 0468 852 555. If your booking is cancelled 2 hours before your booking, you can retain the credit for a future session. Cancellations within 2 hours will not be credited. If you are running late please contact us on 0468 852 555 and we will do our best to accommodate you.