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Booking Policy

Once purchased, a session is non-refundable, however your credit remains valid for 6 months from the date of purchase.

 

Arrival Policy

We recommend you plan to arrive for your treatment no less than 15 minutes before your scheduled time. This allows for the completion of any necessary paperwork and/or assessments prior to treatment.

**Please complete the relevant online forms prior to your appointment.

Refund Policy

Once purchased, all treatments, including Infrared sauna, Massage Therapy, Wellness Facials, and Pure/Couples Packages are non-refundable, however your credit remains valid for 3 months from the date of purchase.
 

Cancellation & Rescheduling Policy

If you need to cancel or reschedule your booking, you may be subject to cancellation fees which are outlined below.

Changes in personal circumstances does not entitle a purchaser to retain their credit for bookings. However, in some circumstances including extreme weather, illness or bereavement, you may be entitled to the full credit of your booking, without any cancellation fees. We will assess extreme circumstances on a case-by-case basis with any relevant documentation provided.

Infrared Sauna
If your booking is cancelled or rescheduled a minimum of ...

  • 24 hours before your booking, you can retain the credit for your rescheduled treatment time

  • 12 hours before your booking, your booking will not be credited


Massage Therapy, Wellness Facials, and Pure/Couples Packages

If your booking is cancelled or rescheduled a minimum of ...

  • 72 hours before your booking, you can retain the credit for your rescheduled treatment time.

  • between 24-72 hours before your booking, without suitable cause, you are subject to a 50% rescheduling fee.

  • within 24 hours of your booking, without suitable cause, you are subject to a 75% rescheduling fee.

Cancellations within 2 hours of your booking will not be credited.

If a rescheduled date is available, you are only permitted to reschedule once, any further reschedules are subject to a 100% rescheduling fee.

**If you need to cancel please contact us directly by phone on 0468 852 555.

Late Policy

We will do everything we can to ensure you receive your full treatment time. However if you arrive late, please be mindful that your treatment time will be shortened to accommodate the remainder of the scheduled time. This is to ensure that we run on time for our other clients and respect our therapists time. We retain the right to charge you the full treatment fee.

**If you are running late please contact us on 0468 852 555 and we will do our best to accommodate you.
 

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