Your privacy is very important to us. Please read the following policy statements prior to using our website.
We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing bookings on your behalf. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.
By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you. We cannot make bookings for you without that information.
There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Policy. Where this occurs, we will adjust our information handling practices in your jurisdiction to comply with these local data protection laws.
TYPES OF PERSONAL INFORMATION WE COLLECT
Personal information has the meaning given under your local data protection law. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual. Under our Site, personal information also means business ABN, ACN, registered business address and insurance details.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your bookings and to arrange services and/or products on your behalf. For example, we may collect details such as your name, residential/mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expiry date), information about your dietary requirements and health issues (if any), and other details relevant to your arrangements. When you make contacts with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us.
HOW WE HANDLE PERSONAL INFORMATION
By continuing to use our services and/or by providing us with personal information (or allowing another person to do so on your behalf), you consent to us using and disclosing your personal information for the purpose for which it was collected, and, where permitted by your local data protection laws, for any related secondary purpose which we believe you would reasonably expect.
The purposes for which we collect personal information, and those secondary purposes which we consider to be directly related, include:
providing you with services and tools you choose to use (saving personal information to allow for pre-population of online forms);
identification of fraud or error;
regulatory reporting and compliance;
developing and improving our products and services and those of our related entities;
servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences;
involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided;
to facilitate your participation in loyalty programs;
for research and analysis in relation to our business and services;
internal accounting and administration;
to comply with our legal obligations; and
other purposes as authorised or required by law (e.g. to prevent a threat to life, health or safety, or to enforce our legal rights).
We may need to email or call you from time to time to discuss specifically the services we provide to you.
We may also email you via our electronic newsletter, with information that we believe may be useful or of interest to you, you have the option to opt out of such communications at any time.
ACCESSING YOUR INFORMATION
If, at any time, you would like to access your personal information you may do so by emailing us at firstname.lastname@example.org.
Thank you for taking the time to read this policy, if you have any further questions, or would like to get in contact with us, please email email@example.com.